Learning Outcomes

Understanding Escalation and Its Causes

Communicating and Working Safely

De-Escalation in Practice

Lesson Summary

This module serves as a practical guide for mental health support workers on verbal de-escalation techniques. You will discover how to understand escalation and its causes, how to communicate and work securely and components of the de-escalation framework in practice.

Verbal De-Escalation for Mental Health Support Workers - Assessment

This free online course equips mental health support workers with verbal de-escalation skills to deal with aggression.

Verbal De-Escalation for Mental Health Support Workers

Are you interested in how mental health support workers recognise, manage, and resolve aggression safely in the workplace? Then you are in the right place. Enrol in this free online certificate course on verbal de-escalation for mental health support workers and learn how to recognise and prevent escalation early, communicate efficiently under pressure, and resolve conflict safely using NICE NG10-aligned techniques.

Black Friday 2024: 50+ Online Learning Deals

DeepLearning.AI to Cross $100M in Sales on Coursera

Udemy Faces Instructor Backlash Over Widespread Course Rating Glitch

6 Best Influencer Marketing Courses for Marketers

200+ Cursos Online da FGV com Certificado Gratuito

9 Best GIS Courses for 2025: Navigating Spatial Data

2U Market Cap Falls Below edX Acquisition Price. Google to Blame?

Udemy’s 2021: Half a Billion Revenue, B2B Revenue Soars, B2C Plateaus

Duolingo’s Q4 2025: Record Revenue, Record Stock Drop, One Massive Buyback

Harvard’s Intro to Python: Earn a Free Certificate

The Business of Online Education: Khan Academy Tax Returns Analysis (2008–2021)

7 Best Autodesk Maya Courses for 2025: Exploring 3D Animation

New CEO, New Structure: Greg Hart Reshapes Coursera’s Reporting

[2025] 150+ Online Courses to Help Your Career

AI Prompting with Google: From Beginner to Certified

Layoffs Hit Udemy: 20% Out as Some Jobs Move Overseas