Learning Outcomes

Course Introduction

Disagreement Is Natural and Necessary

How Values, Experiences, and Biases Shape Viewpoints

Lesson Summary

The clauses of ISO 26000 provide a structured framework for understanding and implementing social responsibility in organizations. This module covers the key clauses, including Scope, Terms and Definitions, Understanding Social Responsibility, Principles of Social Responsibility, recognizing and Engaging Stakeholders.

The Difference Between Debate, Discussion, and Dialogue

Active Listening and Empathy

Real-World Examples of Companies With Poor Communication

Managing Emotions in Conflict

The implementation of ISO 26000 involves integrating social responsibility principles into an organization’s policies, strategies, and daily operations. This module covers key steps such as conducting a social responsibility gap analysis, developing action plans, integrating responsible practices across departments, and measuring progress.

Mastering Conflict Resolution and Communication - Assessment

Learn effective conflict resolution strategies and techniques for better communication in this free online course.

Mastering Conflict Resolution and Communication

This course will provide you with an in-depth understanding and knowledge of how to deal with conflicts and resolve them effectively. We cover practical steps for listening and communicating effectively in professional spaces. By the end of this course, you will have learned to control your emotions, understand your feelings, communicate effectively, and enhance your relationships with others at work as well as in your personal life.

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